labellevintage

Frequently Asked Questions

Sizing details

All items are accurately described and measured. Items are measured flat, then doubled.
If you want to know if something will fit you, please compare measurements given with a similar item you own for comparison...this works best :)
Also, do note that custom made vintage clothing, especially home-made dresses were made to fit a particular body shape so alterations would be expected.

Care instructions

Items are always sent to you in a ready to wear condition, unless they are deadstock/ new old stock. Cleaning deadstock items decreases its value therefore we leave it up to the buyer to do this. Instructions for cleaning are included when requested.

We either carefully launder and iron our items, steam, press, professionally clean or have items dry cleaned before sending.
We are happy to include care instructions upon request.

Gift wrapping and packaging

All clothing items sold in our shops are wrapped in acid free tissue paper and then further gift wrapped for presentation.
Fragile items are wrapped in tissue paper, then further wrapped in bubble wrap. We use packing peanuts and air pillows as fillers/padding.
If you would prefer Eco-friendly packing, please request before making a purchase.

May I Reserve an item?

We love to accommodate our customers so just drop us a line if you need us to hold/reserve an item for you. Items are reserved for a maximum of 48 hours.
Please note that an item can only be reserved if a deposit has been made. Also note that your item must be bought or paid off by the agreed due date. In the event of a cancellation or the item is not paid off by the due date, the deposit is non-refundable or transferable.

How about Layaway/Layby?

We accept layaway/payment plans/balance parcel for items over $100. 1/3 of the total price (including shipping) is needed in order to place an item on layaway. Invoices are sent through PayPal or Square.

* Individual items between $100-$200 are eligible for our 2 week layaway plan.
* Individual Items valued at $200 or more are eligible for our 4 week layaway plan with equal payments made weekly.
* Individual items valued at $500 or more are eligible for our 6 week layaway plan with equal payments made weekly.

Sorry, we will no longer reserve items for lengthier periods of time and will not provide layaway for items under $100. Layaway is not offered on discounted or sale items.

Vintage Clothing Condition

Vintage clothing is not new so it’s important that you understand the condition.

MINT: An item is as perfect and pristine as when it was originally made and shows no sign of wear (mint condition is rare for vintage clothing).
**Please note that Mint Unworn/Deadstock/New Old Stock items may sometimes have storage marks (due to age) on the fabric. This does not constitute as "wear" as the item was never worn.

NEAR MINT: An item shows only the slightest signs of wear.

EXCELLENT: An item shows typical signs of wear due to occasional use.

VERY GOOD: An item is considered wearable but has some surface flaws (staining or soiling, for example).

GOOD: An item is wearable

Is my dress clean?

Items are sent to you in a ready to wear condition. "Estate fresh" garments are never in ready to wear condition so that means we take the extra time/care to either carefully launder and iron our items, steam, press or have them dry cleaned before sending.
The only garments that we do not clean are deadstock/new old stock garments that have not been worn. Collectors prefer these in "Estate fresh" condition. However, if you purchase a deadstock item from us and would prefer it cleaned before sending out, just let us know. There is no charge for this...just request this.
We NEVER use items such as Febreeze or Dryel as those are not cleaning agents. They are only used to mask odors and will leave dirt and residue in your vintage garment.

Shipping

International buyers are always welcome here and items are sent via USPS First Class Mail International for items under 4lbs (with size limitations) or USPS Priority Mail International.

Domestic shipping is via Priority mail unless noted otherwise. Items are shipped within 72 hours of payment and are sent with delivery confirmation. A tracking number will be sent to you once item has been shipped.
Express mail ships within 24 hours.

We love to combine shipping! If your combined shipping cost seems off, please contact us before checking out to ensure that we have given the most cost efficient price for the shipment of your items.

We will combine shipping costs on any items bought within the same week at any of our stores.

Returns & Exchanges

✂ REFUNDABLE ITEMS:
We are now accepting returns on shoes and wedding dresses made after 1940:
Wedding dresses that are returned must be in the same condition as sent with all shop tags attached and will be subject to a 20% restocking fee. Shipping costs will be paid by you and are not refundable. You are agreeing to this by purchasing a wedding dress from our shop.
Antique and pre-1940s wedding dresses are not returnable due to the fragile nature of these items.

*Shoes are returnable once in the same condition as sent. Shipping costs will be paid by you and are not refundable.

For all other items, we will accept returns in exchange for store credit.